Terms of Service

By accessing or using the Pioneer Valley Marketing website (the "Site") or engaging our services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Site or services. These Terms apply to all visitors, users, and clients.

Pioneer Valley Marketing provides digital marketing services to small businesses in Western Massachusetts, including but not limited to:

• Website design and development
• Search engine optimization (SEO)
• Social media management and content creation
• Online advertising and campaign management
• Brand strategy and digital presence consulting

The specific scope of services, deliverables, timelines, and fees are defined in individual service agreements or statements of work entered into with each client. Nothing on this Site constitutes an offer or guarantee of services.

All content on this Site — including text, graphics, logos, images, and software — is the property of Pioneer Valley Marketing or its content suppliers and is protected by applicable copyright and intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written consent.

Upon full payment for services rendered, clients receive a license or ownership of deliverables as specified in their individual service agreement. Pioneer Valley Marketing retains the right to display completed work in its portfolio unless otherwise agreed in writing.

Clients agree to:

• Provide accurate and complete information when requested
• Review and respond to deliverables and communications in a timely manner
• Ensure they own or have the rights to any content, images, or materials they provide
• Not use our services for any unlawful or prohibited purpose
• Keep login credentials and account information secure and confidential

Delays caused by a client's failure to provide required information or timely approvals may result in adjusted project timelines or additional fees.

Fees for services are outlined in individual service agreements. Unless otherwise specified in writing:

• Invoices are due within 30 days of issuance
• Late payments may be subject to a 1.5% monthly finance charge
• Work may be paused or terminated for accounts more than 60 days overdue
• Retainer fees are non-refundable once the service period has begun
• All fees are quoted and payable in U.S. Dollars

This Site and its content are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. Pioneer Valley Marketing does not warrant that:

• The Site will be uninterrupted, error-free, or free of viruses
• Results from using our services will meet any specific outcome or metric
• Information on the Site is complete, accurate, or current at all times

Marketing outcomes — such as search engine rankings, website traffic, or lead generation — are influenced by factors outside our control, including search engine algorithm changes and market conditions. We apply industry-standard best practices but make no guarantee of specific results. Any examples, case studies, or testimonials on this Site represent individual outcomes and are not typical or guaranteed.

To the maximum extent permitted by applicable law, Pioneer Valley Marketing and its owners, employees, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, data, revenue, or goodwill — arising from your use of our Site or services, even if advised of the possibility of such damages. Our total liability for any claim shall not exceed the total fees paid by the client for the specific service giving rise to the claim in the three months preceding the event.

Your use of our Site is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your information.

Our Site may contain links to third-party websites or reference third-party tools and platforms. These links are provided for your convenience only. We have no control over the content, policies, or practices of those sites and accept no responsibility for them or for any loss or damage arising from your use of them. The inclusion of any link does not imply endorsement.

Either party may terminate an ongoing service agreement with 30 days' written notice unless otherwise specified in the service agreement. Pioneer Valley Marketing may immediately suspend or terminate access to our services, without prior notice, for conduct that violates these Terms, is harmful to other users or third parties, or creates legal liability for us. Upon termination, client obligations for services rendered prior to termination remain in effect.

These Terms are governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Hampshire County, Massachusetts. You consent to personal jurisdiction in such courts.

We reserve the right to update or modify these Terms at any time. We will post the revised Terms on this page with an updated effective date. Your continued use of our Site or services after any changes constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.

If you have any questions about these Terms of Service, please contact us at: hello@pioneervalleymarketing.net